SUPPORT

OPERA CENTRAL RESERVATION SYSTEM

The OPERA Reservation System (ORS) is at the heart of the hotel industry's first enterprise-wide inventory and reservation management system.

ORS is designed for seamless integration with the entire OPERA product family - the OPERA Customer Information System (OCIS), the OPERA Property Management System (PMS), OPERA Sales and Catering (S&C), and OPERA Sales Force Administration (SFA). ORS offers central reservations agents and global sales staffs the tools to maximize bookings and increase revenue in any size chain or multi-property environment.

ORS easily handles all types of reservations - individual, group and party, company, travel agent, multi-legged, multi-rate, and waitlisted.

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    Global Perspective

    ORS supports multi-currency and multi-language features to meet the requirements of global operations. Rates and revenues can be dynamically converted from the local currency to any other currency. The appropriate language for guest correspondence can be automatically determined by the guest’s profile language; during the reservation process, key information such as the property, room, and rate descriptions can be displayed in multiple languages. Country-specific address formats are supported.

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    Automatic Rate and Inventory Controls

    Rate structures can be set up for individual properties or for groups of properties, or for chains. Multi-level rate and inventory controls make inventory management easier and increase profitability. Rates and room types can be automatically restricted based on percentage occupancy, minimum stay through, arrival date, and more. Agents can easily determine best available rates for any length of stay. To maximize property revenues, ORS also supports interfaces to major yield management systems.

OPERA RESERVATION SYSTEM FUNCTIONALITY

Agents making reservations with ORS can easily handle complex operations such as:

  • Routing instructions and split charges,
  • Shared reservations,
  • Frequent flyer and loyalty program memberships, 
  • Negotiated rates and rate discounts (percentage or fixed amount).

Multiple advance deposit requirements and cancellation penalties may be applied to reservations with ORS; deposit transactions automatically transfer to the property.

Group and Block Features:
Creating and managing group and block reservations is as easy in the ORS environment as it is using a stand-alone hotel PMS

  • Rooming lists, 
  • Room sharing,
  • Deposits,
  • Tour series and other group booking features are handled by ORS.

FEATURES

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Sales Flow Control

The flow of the Sales process is customisable by the chain or property. ORS operations can be optimised for any operational environment. Dynamic global messaging, selling scripts and closing scripts guide the agent through the selling process. Agents can easily change or cancel existing bookings and move bookings to different properties or dates anytime prior to check-in.

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Multi-Property Rate Display

The ORS availability display can show rates, room types and packages for one property or for multiple properties. Agents can easily re-query for alternate dates when the requested dates are not available. Colour coding throughout the sales screen lets the agent see at a glance why a property, room, or rate might be unavailable.

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Efficient Searching

Conveniently search for room availability across properties and chains. By entering just a few criteria, agents can narrow a property search. Searching can be controlled by one or more criteria, including property name, city, region, property features, property type (e.g., 3-star, 4-star) package elements, attractions, rate range, and so on. Property information displays are comprehensive, with details on transportation services, restaurants, and amenities, etc. Area maps and images of the property can also be provided. ORS automatically logs the original search criteria and whether the call resulted in a booked reservation or a turn-away.

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Reports and Logs

ORS offers dozens of standard reports that provide extensive data for analysis and management of CRO and property performance. Activity logs maintain an audit trail of reservation and profile related activity for each agent.

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Channel Management

Hotels and chains can review business volume by channel and open or close channels based on channel, property, rate, or room type. Much of the channel management set-up information is pre-configured to make it easy to get started.